Transforming online government
The federal government has a boatload of websites, most of them feel confusing and old fashioned to me. Not surprisingly, these sites are managed by a boatload of webmasters. What does surprise me a bit is the quality of the white paper these webmasters produced for the presidential transition team. This document from the Federal Web Managers Council on Putting Citizens First: Transforming Online Government is quite an eyeopener. I imagine many large organizations (universities, state governments, and the like) could benefit from adopting these principles.