# /research/projects/synchronicity/default.htm

originally: http://www.oclc.org/research/projects/synchronicity/default.htm

# Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives
This project is funded by a grant from the Institute of Museum and Library Services (IMLS) and in-kind contributions from Rutgers, The State University of New Jersey, and OCLC. This international study, conducted jointly by OCLC and the Rutgers School of Communication, Information and Library Studies, will investigate factors influencing the selection and use of chat-based VRS study user and staff perceptions of satisfaction investigate why non-users of these services do not choose VRS seek to develop research-based recommendations for VRS staff to increase satisfaction. The methodology involves a combination of data collection and analytical techniques, including quantitative and qualitative approaches. Results will be widely disseminated as the study progresses, since preliminary indications suggest that findings will be immediately relevant and useful to the LIS community. Other documents provide more detail about this project; please refer to the Resources section below or explore the list of links in the left-hand column of this page. ## Resources Project description provides a more detailed overview of the project than the summary on this page Project proposal (PDF:237K/24pg.) an in-depth discussion of the project, including background and research objectives, methodology, impact, and expected results. Project presentations Project publications Project timeline (PDF:27K/1pg.) schedule of project phases. Bibliography (PDF:60K/5pp.) KKAR Classification Scheme, with Operational Coding Updated 5/23/06 by Marie Radford. Advisory Board members Project reports ## Research Team members Lynn Silipigni Connaway, OCLC (Co-Principal Investigator) Marie L. Radford, Rutgers University (Co-Principal Investigator) Timothy J. Dickey, OCLC (Project Manager, April 2008-present) Jocelyn DeAngelis, Rutgers University (Project Manager, October 2005-March 2008) Please contact us! We welcome your comments, suggestions, feedback, etc. | Project news Upcoming presentations June 2008 final performance report Recent presentations Publications