# /programs/events/2009-06-03.htm

originally: http://www.oclc.org/programs/events/2009-06-03.htm

# 2009 RLG Partnership Annual Symposium ## Hearing voices: connecting with users, enhancing services ### Links to meeting presentations and outputs are included in the agenda below. ## 3 June 2009 Venue: Raab Lecture Hall, Boston Public Library ### 8:30 a.m.–4:15 p.m. User studies have become a critical component in developing and improving services in our institutions. However, investigations into the needs of users and potential users are expensive and time consuming. This event oriented attendees to the importance of user studies, highlighted findings from recent projects of interest and utility to the RLG Partnership, and laid the groundwork for future collaboration.
Time | Event
--- | ---
8:30 a.m. | Coffee
9:00 | Welcome from Boston Public Library Hearing Voices: Introduction and Overview (.pdf: 28K/6pp.) Merrilee Proffitt, OCLC Research
9:30 | Expectations of the Screenager Generation (.pdf: 4.4MB/53pp.) Lynn Silipigni Connaway, OCLC Research
10:15 | Break
10:30 | Meeting Graduate Student Needs (.pdf: 1.2MB/18pp.) New York University Libraries Scott Collard, Social Sciences Coordinator Lucinda Covert-Vail, Director of Public Services
11:15 | Academic Work Practices of Emerging Scholars (no slides were presented) University of Rochester Nancy Fried Foster, Lead Anthropologist
12:00 p.m. | Lunch (on your own)
1:30 | Collaborative Uses in a Digital Library: The Case of Gallica Developed by the Bibliothèque Nationale de France (BnF) (.pdf: 1.2MB/18pp.) Dominique Stutzmann, Département de l'Information bibliographique et numérique (BnF)
2:15 | Some Findings about Selection in WorldCat (.pdf: 2.2MB/36pp.) Arnold Arcolio, OCLC Research
3:00 | Break
3:15 | Archival Metrics: Promoting a Culture of Assessment in Archives and Special Collections (.pdf: 167K/48pp.) University of Toronto, University of North Carolina, University of Michigan Elizabeth Yakel, Associate Professor, University of Michigan
4:00 | Summary and Next Steps Lynn Silipigni Connaway, OCLC Research
4:15 | Adjourn
View the 2009 Annual RLG Partnership Meeting agenda for Monday and Tuesday, 1-2 June. See who registered to attend the Annual Meeting and Symposium.