# /research/projects/synchronicity/publications.htm

originally: http://www.oclc.org/research/projects/synchronicity/publications.htm

# Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives

## Publications

- Connaway, Lynn Silipigni, Marie L. Radford, and Jocelyn DeAngelis Williams. 2009. "Engaging Net Gen students in virtual reference: Reinventing services to meet their information behaviors and communication preferences." Proceedings of the Fourteenth Annual National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: 10-27. Chicago: ACRL/ALA.
  - Pre-print available online at: www.oclc.org/research/publications/archive/2009/connaway-acrl-2009.pdf (.pdf: 117K/24 pp.)
- Connaway, Lynn Silipigni, Marie L. Radford, and Timothy J. Dickey. 2008. "On the trail of the elusive non-user: What research in virtual reference environments reveals." Bulletin of the American Society for Information Science and Technology, 34,2 (December/January): 25-28. Available online in HTML or PDF (222K/4 pp.) from: www.asis.org/Bulletin/Dec-07/
- Connaway, Lynn Silipigni, Marie L. Radford, Timothy J. Dickey, Jocelyn De Angelis Williams, and Patrick Confer. 2008. "Sense-making and Synchronicity: Information-seeking Behaviors of Millennials and Baby Boomers." Libri 58,2 (June): 123-135. E-print available on at: www.oclc.org/research/publications/archive/2008/connaway-libri.pdf (.pdf192.4K/32 pp.).
- Connaway, Lynn Silipigni, and Marie L. Radford. 2007. “Service Sea Change: Clicking with Screenagers Through Virtual Reference.” Presented at the Association of College and Research Libraries 13th National Conference, “Sailing into the Future – Charting Our Destiny,” 29 March – 1 April 2007, Baltimore, Maryland (USA):
  - Webcast: Friday 30 March 2007, 11:15 a.m. – 12:15 p.m.
  - Presentation: Saturday, 31 March 2007, 2:45 – 4:00 p.m. Baltimore Convention Center, Room 318-323.
  - Pre-print available online at: www.oclc.org/research/publications/archive/2007/connaway-acrl.pdf (.pdf: 68K/19 pp.)
- Radford, Marie L., and Lynn Silipigni Connaway. 2007. "'Screenagers' and Live Chat Reference: Living Up to the Promise." Scan, 26,1 (February): 31-39. E-print available at: www.oclc.org/research/publications/archive/2007/connaway-scan.pdf (.pdf: 129.2K/32 pp.)
- Connaway, Lynn Silipigni, and Marie L. Radford. 2007. "The Thrill of the Chase in Cyberspace: A Report of Focus Groups with Live Chat Librarians." Guest Forum, Informed Librarian Online (January).
- Radford, Marie L., and Lynn Silipigni Connaway. 2006. "Seeking sustainability and singularity: Evaluating virtual reference from user, non-user, and librarian perspectives." Online proceedings of The American Society for Information Science and Technology Conference, Information realities: Shaping the digital future for all, 3-9 November 2006, Austin, Texas (USA).