From: Delta OnlineSupport Date: Sun, Oct 18, 2009 at 5:29 PM Subject: Re: Web_Feedback - Not Travel Related (KMM28414539I120L0KM) To: Eric Celeste Dear Mr. Celeste, Thank you for contacting us through delta.com. We are sorry for the delay in responding to your message. Thank you for contacting us concerning your difficulty with booking a flight on delta.com. At this time, the problem appears to be directly related to the Mac platform. Currently, delta.com is designed and constructed to be best viewed by a Windows-based, PC platform using Internet Explorer 6.0 (and higher), as well as Netscape 7.2 (and higher) browsers. This was established based on the dominant type of users throughout the industry. We regret that we cannot guarantee service on every computer platform. However, we will regularly review the Mac population of users and respond accordingly. We appreciate your interest in Delta Air Lines. Sincerely, Dan Knight Online Customer Support Desk http://www.delta.com Original Message Follows: ------------------------ Hello? I don't know if a human being actually read the message I sent? I was using Safari 4 on the Mac to access delta.com and it FAILED while booking seats for a reservation. You list Safari 2 or better as supported browsers, so clearly something is wrong. This failure was easily reproducible. The failure prevented the use of Safari to book a flight with chosen seats. The issue I experienced is not on your "known compatibility issues" list below. …Eric Eric Celeste / efc@clst.org / http://eric.clst.org / 651-323-2009 On Mon, Oct 12, 2009 at 8:30 AM, Delta OnlineSupport wrote: Dear Mr. Eric Celeste, Thank you for your e-mail describing the problem you experienced. Thank you for taking the time to share your thoughts about delta.com. We continuously try to improve our customers' online experience and to make site navigation easier. Suggestions from our customers are an invaluable resource and we welcome any ideas you may have to make our website even better. Browser Compatibility Here's some information about browsers to help you have the best experience possible when visiting delta.com. Versions and Encryption To view delta.com, one of the following browsers is recommended: Microsoft Internet Explorer 6.0 or higher Firefox 2 or higher for Windows and Mac Safari 2 or higher for Mac For the most powerful protection of your data, we require that you use a browser that provides strong 128-bit encryption?sometimes referred to as cipher strength. If you are using the recommended browser versions, you should be covered. Browser Preferences For the website to function properly, cookies and JavaScript must be enabled in your browser preferences. Disabling any of these features or using an older or noncompatible browser may mean that you won't be able to take full advantage of delta.com. Plug-ins Some pages may require the Adobe® Reader® (4.0 and higher) and Flash® Player (9,0,115,0 and higher) plug-in. They're available as free downloads. Known Compatibility Issues While we do everything we can to maintain a consistent experience across browsers and platforms, we realize we may not always succeed. Presently there are several known issues we are working to resolve. When selecting seats, Safari on Mac does not provide the exit row questionnaire. Use the latest version of Firefox for Mac to ensure you agree to the requirements. There are assorted display issues in Safari that will not affect application usage, but are being investigated by us to provide an optimal experience. These include the notation for the lowest fare in Booking and Award Ticket and the calendars in Award Ticket. We are investigating options to improve the display without impacting other browsers. For now, the latest version of Firefox for Mac displays Award Ticket as designed. Again, thank you for writing. We appreciate your selection of Delta and will always welcome the opportunity to be of service. Respectfully, Delta Air Lines Original Message Follows: ------------------------ PERSONAL INFORMATION: Name: Mr Eric Celeste Email Address : efc@clst.org SkyMiles Number: 6989663866 COMMENT DETAILS: Email about Past/Future travel: Not Travel Related Nature of Comment: Complaint Concern Email Pertaining to: Web_Feedback Email about Other topic: Comments: Please make your reservations system on delta.com work properly with Apple's Safari browser. I have tried multiple times to reserve a flight and failed. After choosing the select seats option and choosing seats for each flight I am presented with a "continue" button on the final seat selection page. Clicking that button closed the underlying reservation window (!) and then hung on the now-blank seat selection window. I tried this a few times over with the same results. Please fix this! NWA.com had no problems with Safari at all, which I appreciated. Note, the same scenario in Firefox on a Mac works fine, but I should not have to launch Firefox just to use delta.com. Thanks, ...Eric